Frequently Asked Questions

Frequently Asked Questions

1. How long will it take for my order to arrive?
A: The estimated delivery time is between 7 and 16 business days after your order has been shipped.

2. Where do your products ship from?
A: Most of our suppliers are based in Europe and Asia.

3. What is the quality of your products?
A: Our items are of premium quality, and we showcase authentic product photos on our website.

4. When will my order be shipped?
A: Once your payment is confirmed, your order is sent to our distribution facility, where it is processed, customized, packaged, and shipped.
A shipping confirmation is usually sent by email within 2 to 7 business days after purchase.

5. Can I pay in installments via boleto?
A: Unfortunately, installment payments are only available through Credit Card and Klarna.

6. I ordered several products but only received part of them. Is that normal?
A: Yes, that’s completely normal. Some items may be shipped separately to avoid customs delays or taxation issues.

7. What if my delivery is delayed?
A: Don’t worry — we closely track all shipments. If your order hasn’t arrived within 120 business days after being dispatched, we’ll provide a full refund in line with our shipping policy.

8. I can’t track my order. What should I do?
A: Tracking information may take up to 5 business days to appear on the tracking platforms, as shipments are international.

9. Which payment methods are accepted?
A: We currently accept Credit Cards and Klarna as payment methods.